We are Good Vienna Tours GmbH (‘Company’, ‘we’, ‘us’, or ‘our’), a limited liability company registered in the Austrian commercial register (Handelsgericht Wien, FN 451525h) with its registered seat at Himmelpfortgasse 11/1/25A, 1010 Vienna, Austria. Our VAT number is ATU70953845.
We operate the website https://bucketbill.eu (the ‘Site’), the BucketBill desktop application for Windows and the BucketBill mobile application (together the ‘App’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).
You can contact us by email at info@goodviennatours.eu or by mail to Good Vienna Tours GmbH, Himmelpfortgasse 11/1/25A, 1010 Vienna, Austria.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you’), and Good Vienna Tours GmbH, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these legal terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.
When we change these Legal Terms, we will ask you to accept the new version the next time you open the App or sign in on the Site; the ‘Last updated’ date at the top identifies the version you accepted. If you do not accept, you cannot continue to use the App, but your subscription does not end by itself: you can cancel it at any time from your account on the Site, and if you decline a change while a paid period is running, contact us and we will refund the unused part of that period. Changes that the law requires take effect when the law does.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.
The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use or internal business purpose only.
Subject to your compliance with these Legal Terms, including the ‘Prohibited Activities’ section below, we grant you a non-exclusive, non-transferable, revocable licence to:
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@goodviennatours.eu. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Please review this section and the ‘Prohibited Activities’ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account. Your account is personal: do not share it with other people — team members get their own accounts (see ‘User Data’ below).
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Prices are stated in euros and include Austrian VAT (20%); the invoice we send you after each payment shows the net amount and the VAT separately. We may change prices for new subscriptions at any time; for a running subscription, see ‘Fee Changes’ below.
You agree to pay all charges at the prices in effect for your subscription, and you authorise us to charge your chosen payment method for those amounts. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may also cancel an order where we suspect fraud or abuse.
Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly. If a renewal payment fails, we try once more on the next day. Your paid plan stays available for 14 days after the renewal date, and you can pay from your account during that time; if no payment succeeds within those 14 days, the subscription is cancelled. This grace does not apply to the first payment after an introductory period.
New customers may start a paid plan with a 14-day introductory period. At the start you save a payment card on our payment processor’s page; nothing is charged that day, and days 1 to 13 are free of charge. On day 14 we charge the monthly price of the plan you chose, as shown to you at the start, and the subscription then renews monthly as described above. You can end the introductory period at any time before day 14 by cancelling in your account; nothing is then charged and the subscription ends on day 14. Each customer may use one introductory period, once; a customer who has previously paid for a subscription is not eligible. If the first payment on day 14 fails, the paid plan ends on day 14 (your records stay readable and can be exported; the paid features are no longer available) until a payment succeeds: we try once more on the next day, you can pay from your account, and the subscription is cancelled if no payment succeeds within 14 days after that.
You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term, and you will not be charged again after that. Except as described under ‘Right of withdrawal’ and ‘Refunds’ below and in the introduction (if you decline a change to these Legal Terms), amounts already paid are not refunded for the remainder of a billing period you cancel within. If you have any questions or are unsatisfied with our Services, please email us at info@goodviennatours.eu.
If you are a consumer habitually resident in the EU/EEA, you have the statutory right to withdraw from your subscription contract within 14 days of concluding it, without giving any reason. Details, instructions, and a model withdrawal form are in our withdrawal policy.
Because the subscription is a digital service, it begins only on your express request, which you give at checkout together with your acknowledgment of the consequences: if you withdraw after service has begun, you owe a proportionate amount for the service already provided up to the moment of withdrawal, and the rest of what you paid is refunded to your original payment method. Your right of withdrawal lapses once the service for the paid billing period has been fully performed. The right of withdrawal applies to consumers; if you subscribe in the course of your business, it does not apply.
If you start with an introductory period, the contract is concluded — and the 14-day withdrawal period runs — from the day you save your payment card. The service during the introductory period is provided free of charge, so the proportionate amount for those days is zero; if you withdraw after the first payment on day 14, that payment is refunded minus the proportionate amount for the paid days already provided.
Beyond the statutory right above: if something goes wrong, contact us at info@goodviennatours.eu within 14 days of a charge and we will make it right. As a digital service billed monthly, we do not provide partial refunds for time already used, but once you cancel you will never be charged again. Refunds we issue are returned to the original payment method.
We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
We may include software for use in connection with our Services. If such software is accompanied by an end user licence agreement (‘EULA’), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable licence to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided ‘AS IS’ without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.
You may not access or use the Services for any purpose other than that for which we make the Services available.
As a user of the Services, you agree not to:
The Services are not a platform for publishing content to the public. What you upload or enter (invoices, receipts, your logo, company and client details) stays inside your organisation and is governed by the Privacy Policy and by ‘User Data’ below.
You agree that we may access, store, process, and use any information and personal data that you provide, in accordance with the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you (a Windows computer for the desktop application, a mobile device for the mobile application), and to access and use the App on such devices strictly in accordance with the terms and conditions of this application licence contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any purpose for which it is not designed or intended; (6) share your login with anyone, or make the App available to persons who are not members of your organisation; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.
The desktop application is obtained from us (our website or its built-in update mechanism); the mobile application from an app store or from us. The App checks for updates, and a version we no longer support may be refused access to the Services until it is updated; we make that update available to you free of charge. These Legal Terms apply to every version.
The following terms apply only to the mobile application, and only when you obtained it from the Apple App Store or Google Play (each an ‘App Distributor’): (1) the licence granted to you for our App is limited to a non-transferable licence to use the application on a device that utilises the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this application licence contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a ‘terrorist supporting’ country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g. if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this application licence contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this application licence contained in these Legal Terms against you as a third-party beneficiary thereof.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We care about data privacy and security. Please review our Privacy Policy: https://bucketbill.eu/privacy.html. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Our database and file storage are hosted in the European Union (Frankfurt, Germany). The Site is delivered by Vercel, and a few providers process data outside the EEA; the Privacy Policy names each recipient and the safeguards that apply.
These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these legal terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses), to any person who breaches any representation, warranty, or covenant contained in these legal terms or any applicable law or regulation. We may suspend or terminate your access to the Services for a material breach of these Legal Terms. Before we delete an organisation’s records we give its owner reasonable notice and the opportunity to export them, except where the law requires otherwise; records we must keep by law are kept as the Privacy Policy describes.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove features of the Services; where a change materially reduces what a paid subscription includes, we will give reasonable notice before it takes effect. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time, with the notice described above where it applies. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms are governed by and interpreted following the laws of Austria, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Good Vienna Tours GmbH and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Vienna, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in Austria, or in the EU country in which you reside.
If you have a complaint or a dispute with us, please contact us first at info@goodviennatours.eu — most issues can be settled that way within a few days.
Disputes are decided by the courts named in ‘Governing Law’ above. Nothing in these Legal Terms takes away a consumer’s right to bring proceedings before those courts or before the courts of their country of residence. The parties may agree, in writing and only after a dispute has arisen, to submit that dispute to arbitration instead; nobody is obliged to do so.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or mobile applications linked to the Services and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services, (3) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the Services, (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgement and exercise caution where appropriate.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising. Mandatory law may not allow some of these exclusions or limitations. Where it applies to you, they apply only to the extent that law permits, and you may have additional rights.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Our database provider keeps daily backups of the database for seven days; photographs of receipts are not included in them. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
A subscription belongs to an organisation. The person who created the organisation (the ‘owner’) is our contracting party for the subscription, decides who else may join, assigns roles (administrator, member, read-only viewer) and can remove members at any time. Every member accepts these Legal Terms with their own account. The organisation’s business records belong to the organisation: a member who leaves or deletes their account keeps their own account data but loses access to the organisation’s records, and deleting an organisation removes its records for all members, subject to the records we must keep by law (see the Privacy Policy).
Job assignments and job offers. An organisation’s owner or administrator can assign a job (an entry in the schedule, for example a tour) to a member of the organisation who is not a read-only viewer, or offer it through the contractor network to a paired contractor. A member confirms or declines the assignment in the application; the entry stays in the organisation’s schedule either way. The contractor (the owner of the contractor’s business) accepts or declines the offer in the application; an accepted job becomes an entry in the contractor’s own books.
Our role. The contractor network connects independent organisations; each remains responsible for its own records and is a separate controller (within the meaning of Art. 4(7) GDPR) of what it receives (see the Privacy Policy). We are not a party to any agreement between an organisation and a member or a contractor: the work, its price, its performance and its payment are matters between them alone. We do not arrange, broker or supervise that work, and we are neither an employer, a temporary-work agency nor an employment agency for either side.
Where the application offers it, you can let an organisation’s owner and administrators see when you are busy, if you are a member of that organisation or a contractor paired with it, so that they can offer you jobs on days you are free: the entries of your own business in BucketBill, and the entries assigned to you in another organisation you belong to. You decide, per organisation or pairing, how much is shown: nothing (the default), your busy times only, or your busy times together with the names of your entries; the entries of another organisation are always shown as busy times only, without their names. Sharing is voluntary, is switched on only by you, can be switched off by you at any time and ends when you leave the organisation or the pairing is revoked; the organisation can never switch it on. Whoever receives such information through the Services may use it only to plan work with the person who shared it, and may not pass it on or use it for any other purpose.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Good Vienna Tours GmbH
Himmelpfortgasse 11/1/25A
1010 Vienna
Austria
info@goodviennatours.eu