Right of Withdrawal

This policy applies to you if you are a consumer habitually resident in the EU/EEA — that is, you subscribe for purposes outside your trade, business, craft or profession. If you subscribe in the course of your business, the statutory right of withdrawal does not apply; our goodwill refund policy in the Terms and Conditions (§6, Refunds) applies to everyone.

Right of withdrawal

You have the right to withdraw from your subscription contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded — for BucketBill, the day you complete the checkout.

To exercise the right of withdrawal, you must inform us —

Good Vienna Tours GmbH
Himmelpfortgasse 11/1/25A, 1010 Vienna, Austria
Email: info@goodviennatours.eu

— of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you start with a 14-day introductory period (a free trial), the contract is concluded — and the 14 days run — from the day you save your payment card at the checkout, not from the day of the first payment.

Effects of withdrawal

If you withdraw from the contract, we shall reimburse you all payments received from you (subject to the deduction described below) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction — the card charged via myPOS — unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Service that begins during the withdrawal period

The BucketBill subscription is a digital service that starts immediately. It does so only on your express request, which you give at checkout by ticking the consent box, together with your acknowledgment of the consequences:

• If you withdraw after having requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to the service provided until you have communicated your withdrawal, compared with the full coverage of the contract. That proportionate amount is deducted from your reimbursement.
• Your right of withdrawal lapses once the service for the paid billing period has been fully performed, where performance began with your prior express consent and your acknowledgment that you would lose the right once the contract was fully performed.

During an introductory period the service is provided free of charge, so the proportionate amount for those days is zero. If you withdraw after the first payment on day 14, that payment is refunded minus the proportionate amount for the paid days already provided.

Model withdrawal form

If you wish to withdraw from the contract, you may fill out this form and send it back to us — by email or by post. It is not obligatory; any unequivocal statement works.

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Questions about a charge, a refund, or this policy: info@goodviennatours.eu. See also the Terms and Conditions and the Privacy Policy.