Ask us to see, correct, export, or delete the personal information we hold about you. We respond to every request within one month.
Under the EU General Data Protection Regulation (GDPR / DSGVO), you can ask us to:
Delete your account yourself. In the BucketBill app, open Settings, then the User tab, and choose ‘Delete account’; you confirm it with your password. The deletion is completed 30 days later, and until then you can cancel it in the same place. You can also send us an erasure request with the form below.
Fill this in and we’ll open a pre-filled email in your mail app. Nothing is sent until you press send.
We may need to verify your identity. To protect your data, we may ask you to confirm your identity before we act on a request — this stops someone else obtaining or deleting your information.
We’ll respond within one month of receiving your request, as required by the GDPR. If your request is complex, we may extend this and will tell you if so.
BucketBill is invoicing software used by tour operators and guides. If a business issued you an invoice using BucketBill, then that business — not us — decides what data is held about you and why. In data-protection terms they are the controller, and we only act as a processor on their instructions.
In that case, please contact the business that invoiced you directly. If you send the request to us, we will refer you to them as the controller of your information.
You have the right to lodge a complaint with a data protection authority. In Austria, that is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde): www.dsb.gv.at. If you live elsewhere in the EEA, you may complain to your own national authority.