How billing and charging work
BucketBill bills monthly, keeps the price you agreed to, and (the important part) never locks you out of your own records if a payment slips.
Renewals
Your subscription renews once a month. On renewal, BucketBill charges the card you saved at checkout for the price you agreed to when you subscribed. If catalogue prices change later, your agreed price stays the same for as long as your subscription runs. A successful renewal simply extends your month; the renewal date stays put rather than drifting.
If a payment fails
Payments occasionally fail (an expired card, a temporary bank decline). When that happens:
- Your subscription enters a grace period of about two weeks, and you keep working normally.
- BucketBill retries a couple of times, then stops touching your card and waits for you.
- You can pay any time from Settings → Plan → Pay now. Paying during the grace period keeps your original renewal date, so nothing shifts.
A failed payment is not a lock-out. You keep full access throughout the grace period.
If it stays unpaid
If the grace period passes with no payment, the subscription is cancelled and your saved card is removed. Your account then drops to Free, and Free still lets you read, print and export everything you already have. Only creating new records needs a paid plan again.
The two-week grace period is about failed payments, not refunds. For refund terms, see the Terms & Conditions.
Am I locked out if a payment fails?
No. If a renewal payment fails, your subscription enters a grace period of about two weeks and you keep working normally. You can pay from Settings, Plan tab at any time during that window.
Which price am I charged at renewal?
The price you agreed to when you subscribed. If catalogue prices change later, your agreed price stays the same for as long as your subscription runs.
What happens if I never pay after a failed renewal?
After the grace period the subscription is cancelled and your saved card is removed. Your account drops to Free. You keep read and export access to everything you already have.